Famously, on October 29, 2011, Qantas chief executiveAlan Joyce grounded the entire Qantas fleet worldwide, leaving tens of thousands of passengers stranded during an industrial dispute with pilots, engineers and ground-handlers. Risk Management Policy; 9. Where we identify an adverse impact that we may have caused, contributed to or be directly linked, we adopt a consultative and measured approach to identify appropriate response options and take action consistent with the guidance provided under the UNGPs. Since the dawn of the Jet Age, it has never suffered a fatal accident or lost an aeroplane hull, which is a credit to its staff and its leadership. Andrew was previously the founder and Managing Director of a large public affairs firm that was acquired by the Ogilvy Group in 2001. Prior to joining Qantas, Rob was a Partner with Bain & Company in Los Angeles and Sydney working across multiple industries, with an emphasis on media, technology and telecom businesses. Since 2007, our Storms threaten north-east United States after tearing through the south, leaving 10 dead, Canberra coach Ricky Stuart slams NRL, RLPA following further concussion controversy, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, 'Dastardly and heinous crime': Philippines governor killed at home by unknown gunmen, Vanuatu hit by two cyclones and twin earthquakes in two days, Emily was studying law when she had to go to court. In the aeroplane cabin, flight attendants employed on "legacy" pay rates can work alongside employees on basic award pay from labour hire firms, and cabin crew employed by wholly-owned Qantas subsidiaries established to supply labour at cheaper rates. Every employee and contractor is aware of risks to the business and their responsibility to manage those risks, and we encourage employees to highlight actual or potential concerns. click here. endobj View the highlights from the latest and previous Full Year Results announcements. Qantas Fatigue Risk Management Plan Approved For 20 Hour Plus Flights Our due diligence program assists us to assess and ensure that those we partner with operate with a commensurate level of integrity, operate within the law and meet our requirements. Qantas Airline: Risk Management Plan - Course Researchers 1 . With a lower Australian dollar, inbound and domestic tourism are growing faster than at any time since the Sydney Olympics in 2000 - a crucial input into the future development of the Australian economy. Andrew David has extensive airline experience. Our sports and arts sponsorships are focused on supporting elite Australian talent and helping our national teams excel in global competitions. "We can't build enough experienced people doing the job more efficiently and safely, so we do jobs more slowly and haphazardly as people just don't know, they're still learning on the job. The Qantas Group highly values and promotes a speaking up culture, where all Disclosing Persons feel comfortable to raise matters that are of legitimate concern to them, including in relation to a potential breach of any legal or regulatory requirement or a Qantas Group Policy. The Qantas Group works with partners to make a positive impact in the community, address disadvantage and extend opportunity. Simulation Technique (Monte Carlo Analysis). The costs being used for normal business operations may exceed the capital making it difficult for the company to progress. He recalls how, on some flights, he would work alongside staff from a UK Qantas subsidiary, a New Zealand Qantas subsidiary and legacy staff, on different pay and conditions. Across Australia and around the world, millions of people rely on the Qantas Group to take them somewhere. To find out more about our hedging policy and treasury risk management, see our TMC network Uniglobe Travel has strengthened its presence in Europe by adding new members in the UK and Turkey. |w`ltDs:a^#8RW~s>br|7b}qa.}70}z? ;|k@@]Cv"}{ nvpw$/:`BZyY/UD0|pu!Hwm8m ZcAD19G&`BsGW'T'g0C-)> Ou3 ze1-?d*MM1xy{kxdzM]y=p5o=Mf[3*>v#AM Program management and oversight is a University-wide responsibility that calls for the active involvement of executive . endobj making it easier for people to formally report workplace bullying and harassment; improving the inclusiveness of organisational culture; and. Qantas operates within a Security Management System, a systematic approach to managing security, including the necessary organisational structures, accountabilities, policies and procedures. Opens in new window PDF Operating Responsibly and Transparently - Qantas Therefore, there is a risk for the reduction of the Qantas Airline domestic market. Across our workforce, we maintain an 'informed culture' of safety and security. We regularly review our risk triggers and due diligence processes to ensure they are reflective of changes in the global environment and are effectively designed to enable us to identify, prevent, mitigate and account for how we address modern slavery risk in our supply chain. Can the dogs of Chernobyl teach us new tricks when it comes to our own survival? Now, the first thing we do is have a look at what work is up to its time limit and has to be done, so the plane can fly the next day.". Qantas takes the challenge of human-induced climate change very seriously, as recognised in the release of our Group Climate Action Plan (PDF) in 2022. Risk management explicitly addresses uncertainty. SHOW MORE PDF QAN FY21 Investor Presentation - Qantas The global financial crisis will affect the international business operations of Qantas Airline. Vanessa has a Bachelor of Business and was admitted as a Member of the Institute of Chartered Accountants in 1994. Therefore, job security is absolutely paramount, and pilots cherish their job security. The frequency with which the Board is informed about issues depends on the significance of the specific risk. On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. . View the highlights from the latest and previous Investor Days as well as the accompanying Australian Stock Exchange (ASX) releases and webcasts. 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For example, the Qantas Airline may end reducing its business international operations. New airlines entry in the industry and competition in the domestic market, Other Tools and Techniques Tool Identification Techniques. Policies - Qantas This incident can be seen one of two ways:The fact that a supervisor apparently picked up the error before the plane departed could suggest that the Swiss cheese defences are robust. endobj Today we apply the same systematic approach to all risk disciplines, not just aviation safety. Opens in new window. To find out more about our safety strategy and performance, see page 16 of the But in the aviation chaos of the past few months amid huge numbers of delayed flights, cancelled flights, and after the loss of experienced staff employees have told us about their fears that the stellar reputation of the airline they love could be undermined. "And then what they do is, they play one group of pilots off another group, and essentially threaten to take the flying a group of pilots is currently doing and give it to another group of pilots.". Opens in a new window And it was only realised it was done the wrong way just before the cargo hold was supposed to be closed.". "Bags aren't making aircraft on time. The Qantas Group is committed to complying with all applicable laws and regulations, and to conducting business with the highest standards of ethics and integrity. We're proud of our joint collaboration with government and broader industry to strengthen Australias approach to anti-corruption through our participation in dedicated focus groups, such as the Bribery Prevention Network and our association with industry bodies such as the Global Compact Network. After COVID devastated aviation in 2020, Qantas announced it would retrench 1,700 ground staff at Australia's major airports. The Board has overall responsibility for the governance of risks. 4. Former Air New Zealand executive Cam Wallace has been appointed to lead Qantas' international and freight division. We recognise human-induced climate change is a significant issue for the aviation industry. They're not the same.". Over six years he helped grow the airlines network across six continents. Our Supplier Code of Conduct creates clear expectations for suppliers in respect of labour rights and working conditions. On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. The Qantas Sale Act requires the Constitution to contain specific provisions designed to reflect Qantas' position as Australias national carrier. We have established systems and processes to ensure our suppliers (or the partners we work with) prioritise safety and sustainability in the same way we do. He is also president of the Australian and International Pilots Association, a voluntary position he holds alongside his job at Qantas. Satguru Travel, based in Wembley, London, is joining Uniglobe's network alongside Istanbul's Karavan Travel, which has been operating since 1969. security and internal audit risk across the Qantas Group. The increase of increase is evident from the fact oil prices a prone to fluctuation all over the world(Sky News. In FY22, we updated this analysis to reference updated climate data, developments in the business, progress in technology and fuel availability as well as regulatory changes. Flights are being cancelled because crew are running out of hours to operate these flights in the time it would take to fix the issues.". Our governance | Qantas AU This will have negative impacts on the company profits and may also be an opportunity for the competitors to thrive. We hold ourselves to high standards in everything we do and give others the information to evaluate our performance. Risk Management Policy - an overview | ScienceDirect Topics You basically fully commit your life to the job, but your skills are not portable. Qantas recognises that airlines have a role to play in preventing human trafficking and was a key sponsor of theInternational Air Transport Associations June 2018 Annual General Meeting ResolutionOpens external sitethat denounced human trafficking. 2. They are: Our success as a business and our approach to corporate citizenship starts with the custodians of our brand - our people. Consistent with the Groups consultative approach on this complex issue to date, we expect that as our operation resumes, that our dialogue with stakeholders will also resume. The Groups Business Integrity & Compliance function, reporting to the General Counsel and Group Executive, Office of the CEO, ensures that the Group is best positioned to respond to both the rapidly evolving regulatory environment and shifting societal expectations regarding corporate ethics. As Chief Financial Officer his portfolio included Finance, Strategy, Treasury, IT, Procurement (including Fleet), Investor Relations, Mergers & Acquisitions and the Groups Business Transformation Program. Prior to joining Qantas Group in May 2002, Lesley held senior executive roles at both Ansett and Air New Zealand. Tino is a Chartered Accountant, a member of the Securities Institute of Australia and the Institute of Company Directors and is a member of the National Executive of the G100. Upgrade my browser. The role of CEO of Qantas Domestic and [] Read more Tony Lucas has been a pilot for 30 years, 27 of those with Qantas, and he has risen through the ranks to become a check and training captain. click here. The Qantas Group's strong governance frameworks are overseen by the Board of Directors and the Group Management Committee. Learnabout how we're managing our climate risk by enhancing our understanding of the physical and transitional risks, as well as emerging opportunities that may arise from a changing climate. We hold ourselves to high standards in everything we do and give others the information to evaluate our performance. Mr Finch holds a Bachelor of Commerce, Bachelor of Laws from UNSW, a Master of Laws with First Class Honours from the University of Sydney, and a Master of Business Administration (Exec) from the AGSM. As Qantas was betting, the resulting economic damage led the government to intervene and send the dispute to arbitration before the Fair Work Commission, which threw out job security claims being pursued by unions and employees. Own Qantas shares? Guess who just joined the race to be the next CEO hereOpens in new window We're in the process of finalising plans for a new program that will see Qantas support and engage employees in contributing to charitable causes that reflect our community strategy. He has an Executive MBA from Auckland University. Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. In line with this, the Qantas Group committed in 2017 to align our climate change-related disclosures to the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). "And, when you equated their hourly rates and conditions, one legacy crew, for example, would get you two Kiwis, three British or two Qantas Cabin Crew Australians," he said. Book and Service View policies and guidelines Fares and Ticketing View policies and guidelines Changes, Reissues and Refunds View policies and guidelines Ticket Taxes, Fees and Charges View policies and guidelines Specific Needs View policies and guidelines We have a responsibility not only to meet expanding foreign and domestic anti-bribery legislation, but also to ensure that our business partners and those in our supply chain operate with a consummate level of integrity. Qantas has an enviable safety record, consistently ranked as either the safest airline in the world or not far from it. For Qantas, these partners include Make-A-Wish Australia, the National Australia Day Council, Sydney Gay & Lesbian Mardi Gras, UNICEF Australia, the Great Barrier Reef Foundation and Oz Harvest. "I don't work for a tea and coffee company. People are the core of our business, and our commitment to respect human rights, which includes labour rights, starts in our own operations. |}CWM[]*C:5m6n~5V}xwm]\M^^uwHYc'{{u9+jt4o\>-{67['aN~_aR,X,,EQ+:#W9u^P5B-9;+u A=3I{ ,ymxd1g9f)y>G#|DQaFAFaFAFa.A.a.A.aAaA@ @ @ @ @ @ @ yyx He is a member of the Institute of Chartered Accountants in England and Wales. He was Chairman of the International Air Transport Association between July 2012 and June 2013. Qantas' new first-class cabin will debut on Airbus A350 service to New York and London in late 2025. Credit: Qantas. k_'J+BpphOjtH`w=KBfvFl'`' m8d 4=lY1843VW\%zHg^@{yKwco4`PYd9_ In FY22 we engaged external expert advisors to conduct a refresh of the Groups previous saliency assessment. He started this role in March 2015. David will remain as CEO of Qantas Domestic until his departure. This includes aviation safety, WHS, environment, security (including cyber security) and business resilience matters. 3 0 obj On industrial relations, Qantas is notoriously hard-line. A Whistleblower program is an important element in deterring corrupt, illegal or other undesirable conduct. <> Qantas maintains a strong governance structure over its risk management activities. We aim to foster a workplace where people respect and tolerate the rights and differences of others. Mr Finch has more than 25 years legal experience in Australia and overseas, joining the Qantas Group from the leading Australian practice of Allens, where he . Our diversity strategy, meanwhile, is focused on mitigating unconscious bias, improving access to flexibility, recruitment and talent programs and dedicated leadership development. This was on display when Qantas negotiated a new enterprise agreement with its long-haul pilots for Airbus 350 planes capable of ultra-long-range flights, direct from Australia to New York or London. He worked for a specialist, external labour-hire firm that supplies flight attendants to Qantas and a subsidiary company, QF Cabin Crew Australia, that Qantas set up to employ new international flight attendants. We believe in showcasing Australian success on the world stage and, in turn, inspiring the next generation of Australians to aspire to great things. Andrew is also the Qantas Group Company Secretary. If we identify material risks, we will not transact with suppliers until those risks have been resolved. FY22 continued to present significant challenges for the Group as we navigated our recovery from the widespread impact of the global pandemic. The Handbook is one of a number of tools and resources available to staff at UQ designed to encourage the development of policies and procedures that are clear, effective and appropriate. "Any one of those things on their ownisn't a big deal to deal with, but when you start adding them up all together, across multiple flights, that starts to become a concern for safety.". The Board endorses each of the Australian Securities Exchange (ASX) Corporate Governance Council's Corporate Governance Principles and Recommendations(ASX Principles). e9 VHh_>&4BRP#U"1R1n'Fhcd6b!T"8l bH,Qp/'r{HrNjGCu9w;L;:9zuYvO}b{=sYuO66q,-]j|gwN]u&w94~97>cdbo[Auv_(:3yeo];2BiQS1\.zE?ztfn~BqY^TY.I3NGm?;.EDMg]6"eO2(&,Kz\:Gb^0pTeTCy+zMo=a"}L)&4fTRE5aa=I: /zw8X4-&gl .NG_on|pINR:dN>8!Wl\lV%}m$9iC'YlyUX. Stephanie Tully was appointed Chief Customer Officer in August 2019, following a 15-year career at the Qantas Group spanning operational, commercial, customer experience, marketing and strategy roles across the airline and loyalty businesses. Under his leadership Qantas has implemented its biggest transformation since privatisation in 1995, renewed its fleet and technology, lifted customer satisfaction to record levels and expanded with new ventures and partnerships. Financial risk management I work in a safety environment, on a heavy piece of machinery. Risks do not exist in isolation from other . Mr Finch leads a team that is responsible for the management of legal, governance, compliance and business integrity, safety, security and internal audit risk across the Qantas Group. The respect of human rights is key to our business practices, and we proactively undertake ongoing human rights due diligence in our operations and across our supply chains. All items in the FY21 Results Presentation are reported on an Underlying basis, unless otherwise stated.
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