It goes against our guidelines to offer incentives for reviews. Viking Cruises chairman: 'COVID is really behind us' - Fortune This was told to me by two separate employees. Not every river cruise line takes the same stance. My Trip - Updates on Current Sailings - Viking Cruises Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. We paid 529+40 USD purchasing fees each for the tickets. They would fly to Italy and take an 8-day Viking River Cruise called . Refund on premium air payments that we did not receive in premiumservice. River cruise cancellation fears loom as Rhine threatens closure We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Just realized that the cruise booked was from Antwerp to Amsterdam. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. This river begins in the Alps near the Italy-French border and is fed by snowmelt. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. Booking 6819824. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. "Given recent developments and the developing conflict in Ukraine,. Improve earnings, maximize rewards and track progress toward dream trips. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. Not enough for the money hungry cruise line. Information provided by various external sources. Schreiners advice is simple: Just go. 1. It was too windy and not safe so decided not to try to use their tender. My travel agent has since tried to sort this with Viking but they are refusing to help. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. . On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. Viking collects 3 fares for a 2 person room. He made the commissions, we will not sail and lose 14,000 dollars. Viking Cruises ceases operations in Russia for 2022 You dont cruise in Egypt in June/July because its too hot. Mind you, my cruise cost over $27,000. We had not received any response from Viking about 10 days. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Airfares vary on other gateways & departures. Our points-obsessed staff uses a plethora of credit cards on a daily basis. A sales representative ******. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. Multiple tests were run, including a Covid test, which came back positive. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Disappointed with Viking Cruises cancellation policy. That's exactly the case with the Amex Platinum card. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . Viking cancels all Russian river cruise itineraries - TTG The other typical plan is to put the passengers on buses to get around the affected areas. BBB Business Profiles may not be reproduced for sales or promotional purposes. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. We were running between the airlines at ***** to find out what was going on, very frustrating. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. With this terrible Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. Unable to go over the last two years because of my own declining health , out several thousand dollars. But all was not lost. Viking River Cruises, Inc. | Complaints | Better Business Bureau Profile My only hope now is for someone to cancel what I want.About time to give my loyalty to another cruise line. Desired outcome: Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. Compare the cost in points or miles to cash, and see which option is best. Viking Ocean Cruises. "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. 140 complaints closed in the last 12 months. Telling us that a voucher has no cash value is a shoddy business practice at best. 12 reviews. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. coach. We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. I used my airline mile and hotel points to travel well and cheap. 2022. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Heres what you need to know. On the last day, all running water was turned off until we left the ship. An insult! . In the case of low water, the crew can dump the ballast water and reduce the freshwater to 60 tons (two days worth), and just refill as needed. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie That's our policy. Cruise lines cancel Ukraine and Russia calls - Travel Weekly Viking Mississippi is one of Viking's largest river ships, measuring 450 feet (137 meters) long and weighing approximately 5,000 gross tons. We did not see ANY of Spain. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . Claire and Stanley Keyles planned a dream vacation for June 2020. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The typical characteristics of river boats regardless of cruise line are about the same. The trip was for September 2020 but was cancelled due to the pandemic. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! Do your homework and always make informed decisions. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Learn more. Check here before booking an award fare. This is an awful company to deal with. The sailings. Other ships were docked at the pier. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Water levels are unpredictable and can vary day by day, depending on what the weather brings. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Look at the Mekong you dont cruise in May, June, July and August because its too hot. We could not wash, shower, not wash our hands and NOT able to flush toilets! Desired outcome: Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Viking already runs a number of river cruises. Cruise lines scrap Russian, Ukrainian ports from 2022 itineraries Risk-Free Guarantee - Viking River Cruises How is this hard? When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. European Cruise River Levels Are Falling To Critical Levels - Travel Codex Customers should not be treated this way. He will call us immediately - he said. The couple shore excursions we went on were lame and horrible. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. Yazmin Hope and Libby Gallagher I had to cancel due to ill health and provided over five months notice. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! TPG values it at $1,600. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Why didn't Viking pay to dock? Business Section was crowded 8 units wide while first class just in front In this case, you will receive a full refund of your cruise fare. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. Find out how we combat fake reviews. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. Viking Ocean Cruises has sailings listed for June, 2021. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. A drinks package at the original cost, when I first tried to book it. We paid some #10,000 for premium air. (The consumer indicated he/she DID NOT accept the response from the business. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. You can see why people are worried. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. It's also a classic cruise itinerary. That' our policy,. 'Not the cruise I signed up for': 30-fold increase in Covid cases However, my husband just got out of the hospital with congestive heart failure. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% The booking # is *******. On 11/22 we received an email from Trip Mate regarding the resolution of our claim. On 10/14, we filed a claim with Trip Mate. Courtesy Sheila Davies. We accepted the vouchers in good faith. We use dedicated people and clever technology to safeguard our platform. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. Cost includes $12.95 plus applicable local sales tax. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Some years, low water levels caused disruptions as early as June and some years as late as October. Not a problem for him at all. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. Passes which had been canceled since BA flight had been late. Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. Winston Folkers. We feel we should get the $3,494 dollars refunded to us. I will never travel with Viking . Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Its not an American company so they feel like they can treat Americans any way they want. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Viking Mississippi cancels some cruise passengers four days ahead of A drinks package at the original cost, when I first tried to book it. Subscribe to Apple News. Floriade River Cruise Guide 2022 | Cruise Critic It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. over night stay we got back to Cincinnati the next day. Cailey Rizzo. This is our third time to book a trip, and in 2023, the medical requirement is still in place. He lied. Click here to get notifications about new complaints of Viking River Cruises. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. Anybody got any idea what do I do? Viking Neptune is a new ship that will join the fleet in 2022. They refuse to accept the fact that they changed the terms of the contract. River cruise lines do have contingency plans for dealing with river flow problems. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. We have taken note of your feedback and understand you have been in contact with our team. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise .
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